As of March 16, 2020:
The health and well-being of our clients, patients, and staff are a top priority of Mountain View Veterinary Services. That is why we are now implementing “Hands-Free” Drop Off Appointments to all of our clients during this difficult time.
Here are a few things to expect with a “Hands Free” Appointment for your pet:
- All “Hands-Free” appointments will be given a scheduled time by a MVVS team member, similar to a regular office visit.
- Please call as you are arriving, and a MVVS team member will meet you and your pet in the vestibule in the front of the building.
- If you are waiting in our parking lot and cannot get through with a call and have left a message on our voicemail, please call us back again within 5 minutes to let a MVVS team member know you are here.
- The team member will collect your pet, and if possible, return all non-essential personal belongings, (i.e. leash, collar, etc.).
- Please wait in your vehicle in our parking lot while the doctor is examining your pet.
- All communications and transactions will be done over the phone. Please be ready for the doctor’s call. The number may show up as a blocked number on caller ID.
- Once the examination and treatments are complete, you may pay over the phone by credit/debt card. If you are paying by check or cash, a team member will take the payment in the vestibule.
- If possible, all documents, including invoices, will be emailed to you. Please let us know if you need a hard copy.
- On a few rare occasions, if an owner must be present in an exam room, they must wear a mask or face covering per PA government guidelines at all times. During this exam, we request only one family member be present in the exam room. The only exception to one family member in an exam room will be euthanasia appointments – all family will be able to say their goodbyes during this difficult time but please remember to wear a mask.
- Our restrooms are closed at this time to the public.
If your pet requires any medications or prescription diets, please call us ahead of time (at least a few days before you need it), to allow us plenty of time to have the medication or prescription diet filled. Payments will be done the same way as described above.
The PA department of Agriculture has released a helpful letter for pet owners.
These changes are based on the current recommendations from the Pennsylvania Veterinary Medical Association as well as the American Veterinary Medical Association.
Thank you for your cooperation and understanding. Together we can get through this difficult time. Stay safe!
**March 17, 2020 PaVMA Youtube video on “Should I take my pet to the vet?”
**March 19, 2020 – Youtube video from PaVMA on the COVID-19 dog from Hong Kong.