COVID-19

COVID-19

Update December 12, 2020:

**With the increase in positive numbers, we will be performing more curbside services. Many sick appointments will now be seen as curbside appointments. Please be understanding and cooperative with our staff. We are trying to keep you and our team safe. If too many team members contract COVID, our clinic will be shut down and we won’t be able to service any pets during that time.
 
Curbside services will continue for an undetermined amount of time. Please know that we would love to welcome each and every one of you into our lobby and exam rooms but we simply don’t have enough staff to follow the proper disinfecting protocols in between appointments. We would have to reduce the number of appointments seen in a day and therefore not be able to examine and treat as many of our patients.
 
Here are our continued guidelines:
 
– Only scheduled sick appointments are allowed in the building at this time. Our team reserves the right to determine which sick appointments will be brought into the building. We will come and escort you from your car inside and directly to the exam room.
 
– No more than 2 people allowed per appointment and you must wear a mask. Health screening questions will be asked and your temperature will be checked. 😷 If a health condition prevents you from wearing a mask, curbside service will still be available.
 
– Call us at 717-477-8938 or text 67329 when you arrive. We will get an exam room ready for you and your pet. You may have to leave a message, it’s ok! We will get the message shortly. If you don’t hear from us within 10 minutes, call again.
 
– Parking lot concierge – you may see a team member checking on you during your parking lot wait. We are trying to make sure we haven’t missed anyone and that you are as comfortable as you can be. If you are napping, we will try not to disturb you!
 
– If you wish to run a quick errand or even go for a walk, please let your technician know so that they aren’t wandering the parking lot searching for you. There will be a release form for you to sign!
 
– Please note that restrooms and drinking fountain will be unavailable at this time.
 
– Yearly wellness exams, surgical and hospital admissions as well as medication/diet picks ups will continue as curbside at this time. Please don’t get upset when you see another client being escorted into the building while you have to wait outside. Be thankful that your pet is healthy and you don’t have to come inside.🙌
 
– Please bring your fully charged cell phone as this is the best way for our team to contact you from the parking lot during your pet’s appointment. Please know that our call may come from an unknown/spam like number. We are using all the phone lines we have available to keep things flowing as smoothly as possible.
 
– If you have a sick pet and still wish to be seen curbside, please let our staff know when you arrive.
 
NonEmergency Contact Methods: Facebook messages and emails will be checked regularly. If you don’t have an emergency, please use these methods of contact to keep phone lines free.
 
*If you or anyone in your family are sick, please stay home! Make arrangements for someone else to bring your pet! If this isn’t feasible, let us know so that we can protect our team and control the spread of infection!
 
Thank you for supporting us while we continue to provide care for our patients and maintain the safety or our clients and our team.

As of March 16, 2020:

The health and well-being of our clients, patients, and staff are a top priority of Mountain View Veterinary Services. That is why we are now implementing “Hands-Free” Drop Off Appointments to all of our clients during this difficult time.

Here are a few things to expect with a “Hands Free” Appointment for your pet:

  • All “Hands-Free” appointments will be given a scheduled time by a MVVS team member, similar to a regular office visit.
  • Please call as you are arriving, and a MVVS team member will meet you and your pet in the vestibule in the front of the building.
  • If you are waiting in our parking lot and cannot get through with a call and have left a message on our voicemail, please call us back again within 5 minutes to let a MVVS team member know you are here.
  • The team member will collect your pet, and if possible, return all non-essential personal belongings, (i.e. leash, collar, etc.).
  • Please wait in your vehicle in our parking lot while the doctor is examining your pet.
  • All communications and transactions will be done over the phone. Please be ready for the doctor’s call. The number may show up as a blocked number on caller ID.
  • Once the examination and treatments are complete, you may pay over the phone by credit/debt card. If you are paying by check or cash, a team member will take the payment in the vestibule.
  • If possible, all documents, including invoices, will be emailed to you. Please let us know if you need a hard copy.
  • On a few rare occasions, if an owner must be present in an exam room, they must wear a mask or face covering per PA government guidelines at all times. During this exam, we request only one family member be present in the exam room. The only exception to one family member in an exam room will be euthanasia appointments – all family will be able to say their goodbyes during this difficult time but please remember to wear a mask.
  • Our restrooms are closed at this time to the public.

If your pet requires any medications or prescription diets, please call us ahead of time (at least a few days before you need it), to allow us plenty of time to have the medication or prescription diet filled. Payments will be done the same way as described above.

The PA department of Agriculture has released a helpful letter for pet owners.

These changes are based on the current recommendations from the Pennsylvania Veterinary Medical Association as well as the American Veterinary Medical Association.

Thank you for your cooperation and understanding. Together we can get through this difficult time. Stay safe!

**March 17, 2020 PaVMA Youtube video on “Should I take my pet to the vet?”

**March 19, 2020 – Youtube video from PaVMA on the COVID-19 dog from Hong Kong.

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Please note this is JUST a request for an appointment.
IF THIS IS AN EMERGENCY, OR YOUR PET IS SICK, CALL OUR OFFICE NOW AT 717-477-8938.
If you have not received a phone call from our office confirming an appointment within 24 hours of a request, please call our office. Note: request forms are only checked during normal business hours and days. Thank you!